Every package leaving our facility is carefully inspected and we guarantee our products to be free of defects. In the event damages to products are caused outside our premise, i.e, items picked up by delivery drivers/riders, Boxnwrap does not assume responsibility for and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of order goods by the authorized couriers.

However if the authorized courier is in the service of Boxnwrap, Boxnwrap shall properly coordinate with its authorized courier who is responsible for the delivery, to properly compensate the customer.


Due to the nature of the following products, we will be unable to provide a refund or exchange on:

  • Products on clearance.
  • Customized products.


Email us at or call or WhatsApp us on +233 592773279 for further clarification.

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